Legal

Privacy Policy

Effective Date: 16 April 2026

Last Updated: April 2026

Musician Gallery Limited (“Musician Gallery”, “we”, “us”, or “our”) is committed to protecting your personal information. This Privacy Policy explains what information we collect, why we collect it, how we use and store it, and your rights under the New Zealand Privacy Act 2020.

By using the Musician Gallery platform (musiciangallery.co.nz), you agree to the collection and use of your information as described in this policy.

1. Who We Are

Company: Musician Gallery Limited
Registration: New Zealand Companies Register
Contact: contact@musiciangallery.co.nz
Website: musiciangallery.co.nz

Musician Gallery operates as an online marketplace connecting clients with musicians in New Zealand. We facilitate two service types: term-based music lessons (via police-vetted teachers) and one-off event bookings (via gig musicians).

2. Information We Collect

We collect personal information in the following categories depending on whether you are a client or a musician on our platform.

2.1 Information Collected from All Users

Full name
Email address
Phone number
Location (city or region)
Our platform provider (Sharetribe) and payment processor (Stripe) may collect technical usage data as part of their services. Please refer to their respective privacy policies.

2.2 Additional Information Collected from Musicians

Profile photo (subject to our photo specifications)
Instrument(s) and genre(s)
Biography and portfolio information
IRD number, required for withholding tax (schedular payment) purposes
Bank account details for payment disbursement via Stripe Connect
Police vetting result (teachers only), provided via NZ Police
IR330C tax rate notification form

2.3 Additional Information Collected from Clients

Payment card information, processed and held securely by Stripe. We do not store card details ourselves.
Booking history and lesson or event preferences

3. How We Use Your Information

We use your personal information only for the purposes for which it was collected. These include:

To operate the platform. Creating and managing accounts, processing bookings, facilitating payments, and enabling communication between musicians and clients.
To process payments. Disbursing funds to musicians via Stripe Connect, deducting platform fees, and managing withholding tax obligations with IRD.
To verify musicians. Conducting or presenting police vetting results for teachers, and confirming the accuracy of musician profiles before they go live.
To comply with legal obligations, including schedular payment reporting to Inland Revenue, record-keeping under NZ tax law, and responding to lawful requests from authorities.
To communicate with you. Sending booking confirmations, platform updates, payment notifications, and support responses.
To improve our platform. Using de-identified usage data to understand how people use Musician Gallery and make improvements.
To enforce our Terms and Conditions, including investigating disputes or breaches of platform rules.

4. Sensitive Information

Some of the information we collect is classified as sensitive under the Privacy Act 2020 and is handled with extra care:

4.1 Police Vetting Results

Police vetting results are collected only from musicians applying to be listed as teachers on the platform. This information is:

Collected directly from NZ Police via the official vetting process
Used solely to determine eligibility for the teacher listing category
Not shared with clients beyond the display of a verified badge on the teacher’s profile
Stored securely and not disclosed to third parties except as required by law

Important: Police vetting reflects a point in time. Musician Gallery presents vetting results as provided by NZ Police but does not independently verify ongoing character or conduct.

4.2 IRD Numbers

IRD numbers are collected from musicians solely for the purpose of meeting our schedular payment obligations under the Income Tax Act 2007. They are not used for any other purpose and are not shared with third parties other than Inland Revenue.

5. How We Store and Protect Your Information

All data is stored on secure servers. Where third-party services are used (such as Stripe for payments and Sharetribe for platform infrastructure), those providers maintain their own security standards.
We use industry-standard encryption for data in transit (SSL/TLS).
Access to personal information is restricted to authorised personnel only.
Financial information (card numbers, bank accounts) is held by Stripe and is not stored on Musician Gallery servers.
We retain your personal information for as long as your account is active, and for a period of seven years after account closure in accordance with NZ tax record-keeping requirements.

6. Who We Share Your Information With

We do not sell your personal information. We share it only in the following circumstances:

6.1 Between Platform Users

When a booking is made, limited profile information (name, instrument, location, profile photo) is visible to the other party. Contact details are not publicly displayed. All communication occurs through the platform.

6.2 Third-Party Service Providers

Stripe: payment processing and disbursement
Sharetribe: platform infrastructure
Google Workspace: internal communications and email
Xero: accounting and financial records

These providers are contractually required to handle your data securely and only for the purposes we specify.

6.3 Inland Revenue Department (IRD)

We are required by law to report schedular payment information to IRD on behalf of musicians, including payment amounts and withholding tax deducted.

6.4 Law Enforcement or Legal Requirements

We may disclose your information if required by law, court order, or to protect the rights, safety, or property of Musician Gallery, its users, or the public.

7. Cookies and Tracking

Musician Gallery uses cookies to:

Keep you logged in to your account
Remember your preferences
Understand how users navigate the platform (via de-identified analytics)

You can manage cookie preferences through your browser settings. Disabling cookies may affect the functionality of some parts of the platform.

8. Your Rights

Under the Privacy Act 2020, you have the right to:

Access your personal information. You can request a copy of the information we hold about you at any time.
Correct your information. If any information we hold is inaccurate or outdated, you can ask us to correct it.
Delete your information. You may request deletion of your account and associated data, subject to our legal retention obligations (e.g. tax records must be kept for seven years).
Complain. If you believe we have breached the Privacy Act, you may make a complaint to us in the first instance, or directly to the Office of the Privacy Commissioner at privacy.org.nz.

To exercise any of these rights, contact us at contact@musiciangallery.co.nz. We will respond to all requests within 20 working days in accordance with the Privacy Act 2020.

9. Children’s Privacy

Musician Gallery is not directed at children under the age of 16. Users must be 16 or older to create an account. If a parent or guardian is booking lessons on behalf of a child, the account must be held in the adult’s name. We do not knowingly collect personal information from children under 16.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the “Last Updated” date at the top of this document and, where changes are material, notify registered users by email. Continued use of the platform after changes are posted constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Email: contact@musiciangallery.co.nz
Website: musiciangallery.co.nz/privacy

For independent guidance on privacy rights in New Zealand, visit the Office of the Privacy Commissioner at privacy.org.nz.

Musician Gallery Limited · Registered in New Zealand · musiciangallery.co.nz